Hotel and Restaurant Management
Program Description
The Hotel and Restaurant Management program is designed to develop a student’s professional and technical competence in preparation for a leadership role in the hospitality industry including tourism, lodging, and food service enterprises. An Associate in Arts (AA) degree in Hotel and Restaurant Management will ready students to transfer to a university. This degree can lead to a locally obtained bachelor’s degree in Hotel and Restaurant Management from the Northern Arizona University – Yuma Branch Campus.
Graduates of these programs will successfully complete the following learning outcomes:
- Identify characteristics of the hospitality and tourism industry and trends affecting today’s operation and guest service professionals
- Identify the components of the guest experience and strategy to meet guest expectations
- Describe the appropriate skills, knowledge, and abilities of excellent service staff and methods to train and develop guest service professionals
- Describe techniques in assessing quality during the guest service experience
- Define the roles and functions of housekeeping and engineering professionals of a property
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Schedule NowDegree(s) / Certificates(s)
| Title | Local Bachelor's |
|---|---|
| Hotel Restaurant Management - A.A. Transfer Degree |
Career Outlook
Successful completion of this program can open doors to various employment opportunities, many of which require further higher education at the university level. Below are examples of related occupations and their annual mean wages in Arizona, based on career and wage data from Pipeline AZ, which utilizes government sources for its reports and forecasts.
Description
Coordinate activities of staff, convention personnel, or clients to make arrangements for group meetings, events, or conventions.
Duties/Tasks
- Consult with customers to determine objectives and requirements for events, such as meetings, conferences, and conventions.
- Review event bills for accuracy and approve payment.
- Coordinate services for events, such as accommodation and transportation for participants, facilities, catering, signage, displays, special needs requirements, printing and event security.
- Arrange the availability of audio-visual equipment, transportation, displays, and other event needs.
- Confer with staff at a chosen event site to coordinate details.
- Inspect event facilities to ensure that they conform to customer requirements.
- Maintain records of event aspects, including financial details.
- Monitor event activities to ensure compliance with applicable regulations and laws, satisfaction of participants, and resolution of any problems that arise.
- Negotiate contracts with such service providers and suppliers as hotels, convention centers, and speakers.
- Evaluate and select providers of services according to customer requirements.
Salary Information (AZ)
$48,320
$25,550
$47,300
$77,020
$23.23
$12.28
$22.00
$37.03
Typical Education Level
Bachelors Degree
Description
Directly supervise and coordinate work activities of cleaning personnel in hotels, hospitals, offices, and other establishments.
Duties/Tasks
- Supervise in-house services, such as laundries, maintenance and repair, dry cleaning, or valet services.
- Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.
- Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy.
- Inspect work performed to ensure that it meets specifications and established standards.
- Perform or assist with cleaning duties as necessary.
- Plan and prepare employee work schedules.
- Establish and implement operational standards and procedures for the departments supervised.
- Inspect and evaluate the physical condition of facilities to determine the type of work required.
- Inventory stock to ensure that supplies and equipment are available in adequate amounts.
- Issue supplies and equipment to workers.
Salary Information (AZ)
$44,830
$30,090
$38,890
$62,990
$21.55
$14.47
$18.00
$30.28
Typical Education Level
High School Diploma
Description
Welcome patrons, seat them at tables or in lounge, and help ensure quality of facilities and service.
Duties/Tasks
- Provide guests with menus.
- Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
- Greet guests and seat them at tables or in waiting areas.
- Answer telephone calls and respond to inquiries or transfer calls.
- Operate cash registers to accept payments for food and beverages.
- Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
- Take and prepare to-go orders.
- Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
- Receive and record patrons' dining reservations.
- Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.
Salary Information (AZ)
$30,240
$26,920
$28,800
$36,750
$14.54
$12.94
$13.00
$17.67
Typical Education Level
High School Diploma
Description
Keep buildings in clean and orderly condition. Perform heavy cleaning duties, such as cleaning floors, shampooing rugs, washing walls and glass, and removing rubbish. Duties may include tending furnace and boiler, performing routine maintenance activities, notifying management of need for repairs, and cleaning snow or debris from sidewalk.
Duties/Tasks
- Service, clean, or supply restrooms.
- Clean building floors by sweeping, mopping, scrubbing, or vacuuming.
- Gather and empty trash.
- Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures.
- Mix water and detergents or acids in containers to prepare cleaning solutions, according to specifications.
- Clean windows, glass partitions, or mirrors, using soapy water or other cleaners, sponges, or squeegees.
- Notify managers concerning the need for major repairs or additions to building operating systems.
- Remove snow from sidewalks, driveways, or parking areas, using snowplows, snow blowers, or snow shovels, or spread snow-melting chemicals.
- Monitor building security and safety by performing tasks such as locking doors after operating hours or checking electrical appliance use to ensure that hazards are not created.
- Clean laboratory equipment, such as glassware or metal instruments, using solvents, brushes, rags, or power cleaning equipment.
Salary Information (AZ)
$31,070
$27,210
$29,610
$37,520
$14.94
$13.08
$14.00
$18.04
Typical Education Level
High School Diploma
Description
Perform any combination of light cleaning duties to maintain private households or commercial establishments, such as hotels and hospitals, in a clean and orderly manner. Duties may include making beds, replenishing linens, cleaning rooms and halls, and vacuuming.
Duties/Tasks
- Keep storage areas and carts well-stocked, clean, and tidy.
- Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.
- Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.
- Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.
- Sweep, scrub, wax, or polish floors, using brooms, mops, or powered scrubbing and waxing machines.
- Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom items.
- Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers.
- Disinfect equipment and supplies, using germicides or steam-operated sterilizers.
- Observe precautions required to protect hotel and guest property and report damage, theft, and found articles to supervisors.
- Sort, count, and mark clean linens and store them in linen closets.
- Sort clothing and other articles, load washing machines, and iron and fold dried items.
Salary Information (AZ)
$30,160
$27,560
$29,520
$35,400
$14.50
$13.25
$14.00
$17.02
Typical Education Level
Less Than A High School Diploma
Contact Information
Faculty/Staff Contact(s)
| Name | Title | Phone | |
|---|---|---|---|
| Stuart Gibson | Associate Dean of Business, Education, Socials and Behavioral Sciences | (928) 317-6417 | Stuart.Gibson@azwestern.edu |