Get the support you need.
Call us at (928) 317-5892
AWC’s Help Desk is available 24 x 7 x 365 to support our students and employees. Help Desk support can be obtained by calling (928) 317-5892. Our agents will answer your call, and a ticket will be created for each request. You will be able to check the status of your ticket on the Service Portal by visiting https://azwestern.myportallogin.com/.
Please note: When calling the AWC Help Desk, you will be greeted with a pre-recorded welcome message with prompts, and calls will be recorded for quality assurance purposes.
You can also search the Knowledge Base below for helpful articles and how-tos.
If you have questions about your account or password, visit the Account/Password support page.
Service Catalog
Knowledge Base Search
Enter your search below and click the apply button.
| Title | Summary | Updated |
|---|---|---|
| Payment Plan | Payment Plan Below are instructions for setting up a payment plan for tuition at Arizona Western College. How to Access TouchNet (Starting October 27): Log into Self-Service Click on … | |
| CRM Engage - Students | CRM Engage for Students Connect with resources/ask for assistance. Open CRM Engage ENGAGE allows currently enrolled students with a quick and easy way to connect with multiple resources.… | |
| CRM Engage - Faculty | CRM Engage for Faculty Refer students to resources. Open CRM Engage ENGAGE is a Customer Relationship Management (CRM) system designed to give AWC a set of data and… | |
| CRM Engage | CRM Engage Engage for Faculty Refer students to resources. ENGAGE offers faculty members a user-friendly early alert tool that enables them to refer students to various campus resources or… | |
| Canvas - Faculty | Open Canvas Check Canvas Status Canvas Faculty Support Course Evaluation Checklist The Course Evaluation Checklist was provided by Instructure as a guide for best practices in… | |
| Canvas - Students | Open Canvas Canvas 24/7 Support Check Canvas Status As part of AWC’s Strategic Plan objective focused on enhanced technology and our work to provide an amazing student experience,… | |
| Emergency Alerts @ AWC - Regroup Mass Notification System | Mass Notification System Regroup is the mass notification system used at Arizona Western College to communicate with all audiences during emergency situations. it is designed to enhance… | |
| Student Laptop Rental | Student Laptop Rental Laptop Rental Process How it works: Note: Students are able to rent laptops for the upcoming semester two weeks before the start of the semester. Pay the laptop rental… | |
| Microsoft Office 365 | Microsoft Office 365 One of the benefits of being a student or employee at Arizona Western College is access to Microsoft’s Office 365. What is Microsoft Office 365 Education? Office 365… | |
| Mailing Lists | Mailing Lists AWC Email Distribution Lists are created and maintained to effectively communicate with employees and students at AWC. The mailing lists are restricted so that only authorized senders… |